RETURN POLICY
At Looper, we want you to be completely satisfied with your purchase. Please read the following guidelines carefully.
All Claims Will Be Answered Through Email
7-Day Return Policy for Wrong or Defective Products Only
- You may return items purchased from Looper only if:
- You receive the wrong product, or
- The product is defective/damaged.
- Customers must contact our Customer Support team within 7 days of receiving the product to initiate a return request.
- An unboxing clear video with the properly packed parcel as sent by us is mandatory for any investigation or claim process.
- Once the return request is approved after verification, customers will receive Looper Credits equivalent to the purchase value of the product.
- Looper Credits can be used for future purchases on our website and are valid for 6 months from the date of issue.
Important Notes
- We do not provide returns or exchanges for size issues, fitting issues, or preference-based reasons.
- No monetary refunds will be provided under any circumstances.
- The item must be unused, in original packaging, and in the same condition as received.
- Products returned without proper proof, images, or unboxing video may not be eligible for approval.
- All returned products undergo a quality check (QC). If the product fails QC, it will be shipped back to the customer at their expense.
How to Initiate a Return
- Contact Customer Support:
- Email: info@looperindia.com
- Email: info@looperindia.com
- Share the following details:
- Order number
- Product details
- Reason for return
- Clear product images
- Unboxing video
- Our support team will guide you further regarding the process.
How to Use Looper Credits
- Add products to your cart on Looper Website.
- Enter your credit note code in the “DISCOUNT CODE” section at checkout.
- The applicable amount will automatically be deducted from your total payable amount.
Note:
- Credit notes are valid for 6 months.
- Shipping charges paid on the original order are non-refundable and non-transferable.
Non-Returnable Items
- Sale items
- Final sale products
- Personalized or custom-made items
- Products returned without unboxing video proof
Cancellation Policy
- To cancel an order, customers must contact us via email at info@looperindia.com before the order is shipped.
- Once the order is processed or shipped, cancellation charges including forward shipping may apply.
- Looper reserves the right to cancel any order under circumstances where the order cannot be fulfilled.
Contact Us
For any queries regarding returns, cancellations, or Looper Credits, please contact:
- Email: info@looperindia.com